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NDIS Provider Program Toolkit

Enhancing Service Provider Governance and

 Management in the National Disability Insurance Scheme (NDIS)

A toolkit for developing strategic service provider leadership
in the NDIS environment 


Acknowledgment of Funding for this  Project
This instructional Toolkit has been produced by Parkinson’s NSW with grant funding from the Australian Government through the NDIS Quality and Safeguards Commission Support for NDIS Providers Program. The program supports NDIS providers meet their quality and safeguarding responsibilities as they transition to the new NDIS arrangements and funds the development and delivery of tools and resources that will be available to all NDIS providers.

Parkinson’s NSW believes that the information contained in this publication is correct at the time of publishing. However, Parkinson’s NSW reserves the right to vary any of this publication without further notice. The information provided in this publication should not be relied up on instead of other legal, medical, financial, or professional advice.



Introduction and welcome

Purpose of this Toolkit

How this Toolkit was developed

Who will benefit from using this Toolkit?

Why is such a Toolkit Important?

What does this Toolkit contain?

How to use this Toolkit

A note about terminology

Section 1  

Overview of the National Disability Insurance Scheme (NDIS) system

What is the NDIS? – A snapshot

What system is the NDIS replacing?

What are the major differences between the NDA and the NDIS?

What does ‘insurance’ mean in the NDIS vernacular?

Legislative and Regulatory Frameworks of the NDIS

NDIS Legislation

NDIS Agencies

What strategic thinking will help drive success for NDIS Providers?

Board and management team considerations to achieving or maintaining approved NDIS Provider registration

Disability sector guidance on assessing business readiness to transition to the NDIS

The big question: To become an approved NDIS provider or not?


Key leadership focus areas for informing transition to the NDIS

Section Introduction and Setting the Scene

2.1 Business Strategy and Positioning

2.2 Corporate Governance

2.3 Clients, Market Focus and Branding

2.4 Financial Sustainability

2.5 People and Capability

2.6 Information and Knowledge

2.7 Quality, Safeguarding and Continuous Improvement

Section 3

NDIS Registration Process


Registration – how?

The NDIS Commission Practice Standards

The process for new provider registration

NDIS registration renewal

Conditions of registration

NDIS Commission resources to assist with registration




Toolkit PDF